FAQ’s

We offer a wide range of products, including liquid waterproofing solutions, waterproofing membranes, primers, sealants, and waterproofing tapes for roofs, walls, foundations, and more.

Yes, our products are designed for professional use, but we’ve added to our website detailed application guides that are user-friendly and with any DIY enthusiasts in mind.

All our products are developed and produced locally in South Africa to meet the highest quality standards.

Unused and unopened products can be returned within 14 days of purchase for a refund or exchange.

Yes, our products come with a manufacturer’s warranty to ensure peace of mind. Warranty terms vary by product—please check the individual product page for details.

Please contact us within 48 hours of receiving your order, and we’ll arrange a replacement or refund.

Yes, each product includes an application guide and technical data sheet. Additional tutorials and videos are available on our website and/or YouTube channel.

Our products are suitable for various surfaces, but some are designed for specific materials like concrete, metal, or asbestos. Please check the product descriptions for details.

Yes, all of our products are formulated to be environmentally friendly and low in VOCs.

se our Product Selector Tool on the website, or contact our customer support team for expert advice.

Simply browse our online shop, add items to your cart, and proceed to checkout. You can pay securely using various payment methods.

Yes, we deliver nationwide, ensuring fast and reliable shipping to all major hubs and outlying areas.

Delivery is on us!

Delivery typically takes 2–5 business days, depending on your location. Larger orders may take up to 7 days. 

Yes, once your order is dispatched, you’ll receive a tracking number to monitor its progress.

You can reach us via email, phone, or the contact form on our website. Our support team is available Monday to Friday, 8 AM–5 PM.

Yes, we provide dedicated technical support for contractors, including on-site consultations and training sessions for large-scale projects.

We operate primarily online but have a support team who you contact for expert advice.

Yes, we offer competitive pricing and discounts for bulk orders. Contact us for a custom quote.

Check the Promotions page on our website for current deals and discounts.